Refund policy

Online Orders

Online orders have a 30-day return window from purchase date. The products must be unused with tags and packaging.

Start a return via your order confirmation email or our returns portal.

Shipping costs are refunded only if we made a mistake or the item is defective.

In-store Orders

Visit the store where you purchased them. Most authorized retailers can assist directly. If that's not possible, email us at hotfingersinfo@swanyamerica.com with photos and details and we'll work with you on a solution.